Dropshipping Service

Our Dropshipping Service

With EdenPetz, you can choose to list as many products as you like from our products inventory. You do not have to hold any stock yourselves. When your customer places an order with you on your own website, you can just log into your trade account and place your dropship order online. Once you have submitted the order, you will receive an email confirmation from us. We then pack and dispatch your order to your customer directly, meanwhile, you will also receive a notification email when the order is dispatched.

To make it simple, please see the Flow Chart below…

**Please always make sure that you fill in your customers delivery details as the shipping address, we only deliver to the address that is given as ‘Shipping’ **          

Through Dropshipping, you save space for storage, and you save time for stock control. The profit you get is simply the different between your retail price and our dropshipping price.

Please read Appendix 2 on our Business Terms & Conditions for more details of our Dropshipping Terms and Conditions


Getting Started

1.      Apply for EdenPetz Dropshipping Account
Please visit the Trade Customers section of our website and click the continue button at the bottom of the page. Then fill in the Online Registration form that is displayed and provide as much information about your business as possible. This will help us process your application. Once you have registered your details, you will have a normal account. The next step is to click the ‘Request Trade Account’ button. To protect our traders, we carefully process all the applications manually ourselves. Once we have processed your application, we will activate your account. You will then be able to view and buy products at our reduced trade prices when you are logged into your account.

2.      Download our full inventory 
Once your trade account is approved, you will be able to access all the necessary products information that you would need to resell by log in. If you would like to receive a full catalogue, please email us to request a documentary download link, and we will send it to you online. There will be a link attached in our email which will re-direct you to all the files containing all our products that are currently on sale on our website. You can simply download the files for via this link.

3.      Download product pictures
We understand how important the images are when you sell online, thats why we have got the professional photos of our inventory all ready. Please click the link above to download our product images.

Our stock level varies on a daily basis. We will endeavor to keep all the products ongoing, and re-stock as soon as we can. If a product is running out of stock, we will inform you immediately by email so that you can update you stock information to avoid any disappointment caused to your customers.

How to place your order

Simply follow the steps below to place your dropshipping order,

1.      Login into your trade account.

2.      Select the item that your customer ordered and add it to your shopping cart.

3.      Continue to the check out and fill in the shipping details, please make sure you fill in the customer’s delivery address.

4.      Complete your order.

If you have different customers ordering the same product, please submit all your orders separately with different customers’ delivery addresses. Dropship orders are dispatched on prepaid terms, unless a credit account has been pre-arranged. We accept PayPal, or BACs. If you wish to pay by BACs, please email us to require our bank account details. If you require other payment method, please contact us in advance. Orders will be dispatched once the payments are cleared. We do not accept personal or business cheques.

We aim to dispatch all orders within 2 working days from when it is placed. For all shipping details, please refer to our Shipping & Returns section.

We usually only pack the items that are stated on your order. If you would like to enclose you own packing list to go with the order, please send it to dropshipping@edenpetz.co.uk after submitting your order, so we can print it out and enclose with the order.

Customer Returns

For all return or exchange cases, please contact us within 7 days of the sale. When it is beyond this period, we reserve the right of not accepting the cases. Please always contact us in advance when you receive this request before sending any back.

You will always be the main contact when your customer needs a return or an exchange or any other assistance regarding the orders. If the product needs to be sent back because it is faulty, please contact us in advance, and if we confirm it's faulty, we will send out replacement free of charge.

If a product needs to be exchanged or returned, due to incorrect size or other reason, we will have to charge a further shipping rate to cover the postage. Please ask your customer to return the unwanted product to us. Your customer or you will be responsible for all the postage incurred on this return/exchange. Please always encourage your customers to measure their pet correctly to ensure that they choose the right size to start with. If any of the above happens, please always contact us in advance.

All returned items are to be sent to:

EDEN.H Limited

Unit 173 Triumph Way

Triumph Business Park

Speke Hall Road

Liverpool L24 9GQ

For more information about returns and refund, please refer to our Business Terms and Conditions. Please do not hesitate to contact us if you have any questions or need some advice.

Interested to open a dropship account with us? Click here to apply.