Business Terms & Conditions

Please read this carefully. By submitting an order with us, you are agreeing to all the terms that appear below which will apply to any purchase made on our products. Please also see Appendices 1 & 2 for more details of our Wholesale and Dropshipping policies

1. These Conditions

1.1 The conditions set out here are the only conditions on which we sell goods.

Any deviation from these conditions will only apply if agreed in writing and signed by a Director of the Eden. H Limited.


1.2  In these conditions,

    “Goods” means all goods sold by us to you;

“We” means Eden.H Limited, and EdenPetz, which is a Trading name of Eden.H Limited, "us" and "our" shall be construed accordingly; and

 “You” means the company, person or legal entity buying the goods.

1.3 These terms will usually be reviewed every 6-month. However, we reserve the right to make changes to this form whenever it is necessary. All the changes made to this form will usually apply after 14 days. The new terms and conditions will be replacing the current one, and if there is any disagreement, please contact us within 14 days after it has been updated.

1.4 Nothing in these conditions shall exclude or limit any liability we may have under statute. No conditions or terms stipulated in any other communication or document, other than our ‘Business Terms and Conditions’, shall vary any of the conditions stated within this document except in so far as the same are expressly consented in writing by us. All the Terms and Conditions stated in this file were most recently updated on July 8th, 2013 and apply to all sales and purchases made on or after.

2. Orders

2.1 All goods are offered and sold subject to stocks being available.


2.2 All delivery dates are estimates and not of the essence of the contract between us.


2.3 Orders for items not listed in our catalogue or out of stock will be accepted on the condition that no guarantee can be given regarding delivery date and you should be liable of paying all the documentation fees and shipping carriage incurred which may not be invoiced until the goods actually arrives; once ordered the goods must be taken and paid for, wrong items ordered or swap request will not be accepted for such goods unless exceptional conditions agreed by us on the certain cases.


2.4 Orders for delivery or collection must comply with our minimum order value applicable at the time of delivery. The minimum order value is published under the Wholesale Policy section on our website.


3. Prices

3.1 All goods are charged at the prices (which are exclusive of VAT and delivery charges) ruling at the time of despatch (but if you have been charged an incorrect price we reserve the right to rectify it).


3.2 Value Added Tax will be charged at the rate ruling at the tax point date.

3.3 Prices are subject to alteration without notice.

4. Delivery and Notification of Damage and Loss

4.1 All goods should be examined on delivery and signed for.


4.2 We will endeavour to dispatch the Goods within 5 working days of your purchase. In most instances dispatch will be sooner. You will receive a notification at the time of ordering what the expected dispatch date is.


4.3 You shall make all arrangements to take delivery of the Goods whenever they are tendered for delivery.


4.4 Any dates quoted for delivery of the Goods are approximate only and we shall not be liable for any delay in delivery of the Goods howsoever caused. Time for delivery shall not be of the essence of the Contract unless previously agreed in writing by us. We may deliver the Goods in advance of the quoted delivery date upon giving you reasonable notice.


4.5 If we fail to deliver the Goods (or any instalment) for any reason other than any cause beyond our reasonable control or your fault, and we are accordingly liable to you, our liability shall be limited to refund the goods purchasing prices at the point of sales only.


4.6 If you fail to take delivery of the Goods or fail to give us adequate delivery instructions at the time stated for delivery then we reserve the right to:

(a) store the Goods until actual delivery and charge you for the reasonable costs (including insurance if applicable) of storage; or
(b) sell the Goods at the best price readily obtainable and (after deducting all reasonable storage and selling expenses) account to you for the excess over the price under the Contract or charge you for any shortfall below the price under the Contract.

5. Notification of Damage and Loss

5.1 You should always take your responsibilities of checking if all the goods are under expected condition at the point of delivery or collection.


5.2 Goods which show any sign of having been tampered with, damaged or shortage must be provided with evidence accordingly for inspection at our discretion and written notice from you of this must be received by us within 7 days of delivery.


5.3 Damaged goods returned to us will only be accepted if previously agreed in writing.


5.4 Telephone claims for damage or shortage must be made by the end of the working day following the day of delivery.


5.5 Claims for the damage or shortage of goods which have been collected from our premises will not be accepted once you have departed.


6. Property and Risk

6.1 Property and risk in the goods shall pass from us to you on delivery except that if the goods have not been paid for, property in them shall pass only when they have been paid for or immediately prior to property passing from you to a third party pursuant to an arms-length sale by you to a third party.


6.2 Legal ownership and title to the goods supplied by us to the buyer shall remain in us until the goods are paid for in full and any other money due from the buyer to us has been paid. Until then the buyer holds the goods as bailee for us and must store them separately from its other goods. In the event of a dispute or disagreement it shall be presumed that the goods on the buyer’s premises are

those comprised in any unpaid invoices. During this period we have the right to enter on premises where the goods are stored and to remove them to dispose of them at our discretion


7. Payments

7.1 Where credit terms have been granted payment is due within 14 days of the invoice date unless other terms have been agreed in writing. These terms will be shown clearly on your invoice. Otherwise payment is due on delivery and time is of the essence.


7.2 If at any time invoices are overdue then all unpaid balances owing to us from you shall become immediately due and payable.


7.3 All cheques should be made payable to ‘Eden. H Limited’ and crossed "not negotiable –account payee only”. In the case of dispute or legal proceedings our office shown on the invoice is to be deemed the place where payment is made.


7.4 Dishonoured cheques might incur an administration charge at the rate ruling at the time of payment or delayed in delivery with extra storage cost where applicable. Actual amount will be invoiced depends on the cases.



8. Pallets

8.1 Pallets on which goods have been supplied must be returned or exchanged otherwise we reserve the right to charge you for all pallets on which goods have been supplied.


9. Returned Goods

9.1 We make every effort to ensure all goods are dispatched in excellent condition. However, should there be a problem or fault with any of our goods please contact us within 7 days of your purchase. It is recommended that you use a recorded delivery service as we cannot be held responsible for goods not received. You MUST express your wish to return the item by contacting us in advance via email: , then written authority must first be obtained from us by way of an agreed written confirmation notes.


9.2 Where goods have been delivered in accordance with your order in good condition then we reserve the right to refuse to accept the return of such goods. Where return is accepted in such a case then a 10 per cent handling charge will be deducted from the amount credited.


9.3 Returned goods must be sent carriage paid. We will not be liable for any of the postage incurred by the return request.


9.4 If items were sent wrong by us, please inform within 3 days of receiving the goods, we would do a swap for you where applicable. Any notice given thereafter, might not be accepted for swap or return.


10. Warranty

10.1 We warrant that the goods are sold with good title and comply with our description and specification of them and are of sound merchantable quality.


11. Exclusion of Warranties and Limitation of Liability

11.1 All conditions, guarantees, representation and warranties not set out in condition 10 whether express or implied by Law, custom or trade or otherwise as to quantity, quality, description, fitness for purpose, condition, performance, merchantability or otherwise are excluded.


11.2 Our liability to you under or in any way related to the sale and purchase of goods or otherwise whether involving our negligence or not shall only extend to giving appropriate credit for or repayment of the price of the defective goods.


11.3 Nothing in these conditions shall affect your duty to mitigate loss and apart from what is set out above we shall not have any liability whatsoever to you under or in any way related to the sale and purchase of the goods (except for personal injury and/or death) or otherwise (whether in contract, tort (including negligence) or otherwise) for any loss or damage of any nature whatsoever including, without limitation, consequential loss (including loss of profit or use or third party claims).


11.4 All the exclusions and limitations set out in this condition 11 are subject to the provisions of Condition 1.


12. Suspension of Deliveries and Cancellation

12.1 We shall be entitled to suspend deliveries and cancel any agreement if you are overdue with and payment (under any agreement with us) if you exceed your credit limit, you become insolvent or we have serious doubts regarding your solvency.


13. Law

13.1 The agreement shall be governed by the Laws of England.



Appendix 1.

Eden.H Limited Wholesale Terms & Conditions

EdenPetz is a trading name of Eden.H Limited, this appendix is mainly designed for people who intend to join us as our wholesale customers. The policies stated below will always comply with our Business Terms & Conditions. Please read them carefully before making any purchases from us.

Minimum Order Quantity (MOQ)

A Minimum Order Quantity of £100 +VAT worth of goods (Mixed & Match available from our stock list) is required.

By applying to be a Wholesale customer, you are agreeing to meet the MOQ requirements each time you place an order with us.

If an order placed is less than the MOQ asked, we reserve the right to hold the stock until further orders placed at a later stage that the total goods value meets the MOQ requirements.

If there is any difficulty meeting the MOQ, please feel free to contact us, and we will try and find a better solution for you.

Wholesale Prices & Discounts

Once your trade account is approved, you will be able to view our trade prices by log into your account.

All other relevant wholesale discounts and offers will be emailed to you separately after a successful application approved. Please do not use the ‘Free Delivery over £50 Voucher, EDENFSC50’ with your trade account. This voucher is only to be used by private account holders.

Order Payment

For all wholesale orders, please choose ‘Cheque/Money Order’ option at the check-out. You will not be asked to pay for your order at this stage. Your order will be automatically sent to us for stock availability check and price review. We will then send you a reviewed invoice once your order is confirmed. We accept BACs or Cheque payments currently for all of our wholesale orders. Orders will only be dispatched once full payment is received. If you have any issues regarding your payment, please feel free to contact us.

Delivery and Notifications of other issues

We will usually dispatch your orders within 2 working days of cleared full payment Monday to Friday. However, due to the varieties and generous quantities, please allow up to 5 working days for us to prepare your order. Despatched orders will usually take 1-3 working days to arrive.

Shipping Rates

Different shipping rates are applied depends on the actual weight of your order, and the delivery address required. Please view our Shipping Rates Table for more details.

At the check-out, you should be able to get a quote automatically once you fill in the delivery information required. If your required delivery address is not recognised by the system, or if you have any issues of getting a quote, please feel free to Contact us. We have tried our best to make this auto delivery quote program work as accurately as we could, however, there might still be errors happening. If a wrong delivery quote is given to you, we reserve the right to update this quote after an order is placed. All of the estimated delivery dates are approximate, the actual arrival date of the item might change depends on the address and the courier.

For more details regarding the delivery, damage, return etc. issues, please read Clause 4 and Clause 5 in our Business Terms & Conditions.

Please allow up to 5 working days to process your application. Once your Trade membership is approved, you will receive a confirmation email and you will be able to access our trade price when you log-in on our website.



Appendix 2.

Eden.H Limited Dropshipping Terms & Conditions

EdenPetz is a trading name of Eden.H Limited, this appendix is mainly designed for people who intend to join us as our dropshipping customers, and is subjected to our ‘Business Terms & Conditions’.

Marketing/Pricing/Product Info:

Stock Control: A special notice will be sent out when there are less than 5 units of any single item in stock. If any purchased item was actually out of stock after all payment has cleared, we will try to replace the item with the same value to complete the transaction, or a refund based on the item cost will be issued where it is applicable.

Stock Availability: Due to the nature of our business, we may not hold any one type of our products on a long term/permanent basis, unless pre-ordered for wholesale purposes (please refer to our Business Terms & Conditions). If there is any discretion on supplying the existing products, we do not guarantee if more and when this particular product would be back in stock. We will endeavour however to try and bring new stock to keep the business ongoing.

Drop Shipping  Pricing: The cost of our items to you, provided by us for the use of drop shipping are different from any of our other price lists and are thus specifically only for use in relation to these terms and conditions.

Eden.H Ltd will give 21 day notice in advance of any change in the Drop Shipping Pricing.

Retail Pricing: To make sure we always maintain a good standard of our products, where the Recommended Retail Prices (RRP) are provided for the products, please do not sell any of our products at less than the RRP given.

Products Details: We will provide the relevant pictures/photos and details of our products. All the information provided by us is not allowed to be falsified or changed to deceive the public.

If you ever need more details or pictures of our products, please feel free to contact us and we will always try to get you these details.

Barcodes: Only part of our inventory has got barcoded, for those products that are not barcoded, we are currently not providing any Barcodes, SKU etc. for them. If you are intending to buy any for your own use, we reserve the rights to have all the information reported to us.

Our contacts:

E-mail address to send Orders to:          

E-mail address to send notifications regarding the Return, Replacement, and all other order enquiries to:

Please always inform us in advance of any cancellations; please notify us before our pre-agreed dispatch time to avoid any postage charges incurred at this stage to you. If you use your own courier, please send your cancellations notifications to them yourself. We will not be responsible for any charges by the courier in such instances as mentioned above.

Preparing for Shipment:

Please always make sure you enter the full address details of our warehouse for the item collection if you are using your own courier, which is,


Eden.H Limited

27 Appleby Walk, Spencers Wood, Reading, RG7 1UZ

If you have any question regarding the order collection, please contact:


                 Email:     _

We will usually use our own delivery methods and aim to keep the lowest possible packaging and delivery cost. Please see our Shipping Rates Table for details.

Agreed cut off time if same day dispatch:  ___1 pm___

(The above cut off time is only applied when we are responsible for dispatching the item, between Monday-Friday only.)

If you will need us to prepare any Packing slips under your own shop name, please send us a template and instruct us how you would like us to do it.


If you have any special requirement on the packaging, please let us know and we will try our best to meet these. However, please be aware that, additional requirements may incur extra charges on top of the originally agreed price, we will notify the additional charges and only dispatch the orders upon on the agreement.

Annual holidays:

Please see below of the time as when the warehouse and office will be unavailable, affecting the lead time:

Bank holidays, Monday and Tuesday following Christmas, the first Monday of the Year

Payment Terms:

Dropship orders are dispatched on prepaid terms, unless a credit account has been pre-arranged. We accept PayPal, or BACs. If you wish to pay by BACs, please email us to require our bank account details. If you require other payment method, please contact us in advance. Orders will be dispatched once the payments are cleared. We do not accept personal or business cheques.

We aim to dispatch all orders within 2 working days from when it is placed. For all shipping details, please refer to our shipping information section.

We usually only pack the items that are stated on your order. If you would like to enclose you own packing list to go with the order, please send it to after submitting your order, so we can print it out and enclose it with the order.

If there is any delay in the payment, we reserve the rights to put the new orders on hold till all payments are cleared.

If you have any problem regarding your payments, please contact our accounting department,


                       Email:  _____

If you decide to leave us, we will need a 28-day notice in advance.

Issues Related to Shipping Damage, Defects, Cancellations and Returns.

Details on how Eden.H Ltd will normally handle the Damage, Defects, Cancellations and Returns can be found in our Business Terms & Conditions. This can be pre-agreed at a point between Eden.H Ltd and you.