Shipping & Returns
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PAYMENT & SHIPPING
- Please easily follow the procedures when you proceed to the checkout. If you have any problems with your payment, please do not hesitate to Contact Us.
- We aim to despatch orders within 48 hours from Monday to Friday (5 working days for wholesale orders). Dispatched orders will usually take 3-5days to arrive. If you require Express delivery service, please contact us in advance to get a quote before making any purchase.
- Due to the stock availabilities, some of our products might need a longer lead time. We usually to give the delay notice under the item description section, please read it carefully.
- You will usually receive a confirmation email once your order is despatched, if you do not receive this email after 3 working days of placing an order, please Contact us.
- Please Contact us in prior to return your item
- If the item was sent wrong by us, please inform us within 3 days of the receipt of the product.
- All other claims must be made within 7 days of the receipt of product
- All items must be returned in original packaging within 7 days once your claim made to us is approved.
- Buyers will be responsible for all return postage costs
- Defective or wrong items will be replaced within 48 hours once returned item is received
- Refund is based on item price only (no delivery cost will be refunded)
- Please ensure your details are included with your return, a signed letter stating your reason for return and your original receipt of the item (this will be attached in the original package). Failure to do so may result in delay of any refund
- Where goods have been delivered in accordance with your order in good condition then we reserve the right to refuse to accept the return of such goods. Where return is accepted in such a case then a 10 per cent handling charge may be deducted from the amount credited subjects to real situations.
For all returned item, please send it back to:
Eden. H Limited
Unit 173 Triumph Way
Triumph Business Park
Speke Hall Road
Liverpool L24 9GQ
Due to the nature of the products, the delivery cost will be charged on a various amount depending on the actual item you bought, an instant delivery quote will be given at the check-out. Delivery quote will be based on the total shipping weight of your orders.